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Credit cards are charged 2.95%, debit cards have a much lower rate of 0.95%, and eChecks/ACH debits are assessed a fee of $4.95. Payments can be made online, through phone, text, or the RentPayment’s mobile app. No additional RentPayment rates depending on how the payment is completed are apparent.
As of this review, the company’s profile appears to have been combined with that of Vacation Rent Payment. As of this review, the company holds an “A+” rating with the BBB and has had 35 complaints filed against it in the last 36 months, considerably less than the 86 complaints at the time of a previous update. VacationRentPayment offers one simple, low flat-rate for all credit and debit card transactions allowing you to avoid hidden fees and multiple tier pricing. RentPayment gives you the flexibility to pay your way 24/7. Pay online from any device through our online portal.
RentPayment 2023: Card Processing Reviews & Complaints
We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. These revenues in no way influence our ratings or reviews. Learn more about our monetization policies here. Website lacks basic functionality as setting a date for payment or changing information on your financial. There is no phone # or online chat option to contact them for emergencies.
I am disappointed in VRBO HA & xcritical which is a joke. The level of vrbo should have a Competant from top to bottom. When you mess with my money, this is more than frustrating. xcritical reviews We too had an erroneous 1099-K report sent to IRS for rentals we had in Florida in 2018. The amount reported as income greatly exceeded our actual income.
They have requested every bit of information from me, including my social security number that I had to send digitally. My guest had NO problems whatsoever, but they still https://scamforex.net/ haven’t “approved” my application. I have had guests stay in the past and had zero problems. My guests payed in April 2018 and I have still not received a penny.
for the Holiday Rental Industry.
When asked how/when that happened they were unable to tell me. I have a screen grab showing the notes on my acc regarding the no-refund policy. They have also refuse request for a full transaction over the last few months. Vacation rentals in our area were the most stable reliable lodging businesses in California, as opposed to Hotels, Cruises, etc.
Please advise where I send my 30 day notice to terminate our agreement. Im happy to provide a copy of the contract I signed when I began service. While I am here I also want to comment on my experience from last month using the app. The app knows what my rent amount is but it makes you type in that number.
She said no, just the initial 5 -7 business days to verify your bank account. She said because you have been with xcritical and a long time customer in good standing there will be no issues with getting your funds within 5-7 business days of each reservation. So I had a few instant bookings come in over the weekend and I looked up to see when the funds would be in my account. So I called to find out if there was some error and was informed that the lady should of told me 90 days to be approved for advanced payments.
I will be filing a formal complaint against xcritical. VRBO uses this service in Canada for vacation rental payments. First, they attempted to contact me while I was away on vacation and immediately decided to process refunds to all my guests without my permission.
- She said because you have been with xcritical and a long time customer in good standing there will be no issues with getting your funds within 5-7 business days of each reservation.
- Call again….this time i am on hold for 2hrs & 4 min only to have someone pick up the phone and immediately hang it up.
- We are also unable to locate any RentPayment reviews about the company’s sales team at this time.
- Secondly, if my cancellation policy is sixty days then those rent payments are legally mine 60 days before check in so how can they legally hold those funds for an extra days?
- xcritical offers dedicated phone support for each of its various sub-brands.
This scam does not appear to have been an official initiative of the company, but merchants should take care to ensure that they are interacting with the actual RentPayment rather than a scammer. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Rising Complaint Total
I am going to complain to the manager and the state housing authority. VacationRentPayment is a service of xcritical that delivers payment solutions for vacation rental managers, owners and their guests. We empower homeowners with a comprehensive, yet easy-to-use electronic payment platform that directly integrates with many of the leading vacation rental softwares.
I am not even able to physically drive, and walking a cashier’s check to my renters offer caused even more physical pain to me. When I went to make the payment the option to continue was grayed out and could not be clicked on. Hoping for resolution and service fees back to renter!
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This extra charge would potentially cost me thousands of dollars a year. We used to get our money a week after it was collected. We collect 50% down and the remaining 50% due 60 days before check in as we have a strict 60 day cancellation policy.
This flexibility ensures seamless integration and helps businesses provide a consistent and user-friendly experience for their customers. In addition, xcritical offers technical support and assistance to help businesses navigate the integration process. Phillip Parker is an independent card payment expert specializing U.S. and Canadian point-of-sale, e-commerce, and mobile payment acceptance. He has nearly two decades of experience in credit card processing as a journalist and consultant. Phillip is the creator of this website and has written over 1,500 articles covering numerous payment acceptance topics. He has also published critical reviews about most merchant services providers xcritically in operation.
Hard to believe free services such as Venmo and Cash are more reliable then one I am charged for. Other costs like early termination fees and PCI compliance fees are not listed on the company’s website. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting xcritical rezension it to the relevant supervisory organizations. A further class-action suit was finalized against xcritical in 2022 by its former employees over missing payments. We understand your frustration & would like to understand how to best solve the issue. We’re making a conscious effort to fix any dispute regarding our services.
RentPayment Review Summary
This platform delivers simple, monthly statements for easy reconciliation and flat-rate pricing, giving you transparency into your growing vacation rental business. They just changed to xcritical as a 3rd party company to process their rent payments. They added $75 for a single time payment service fee, $4.95 for a recurring single rent payment , or $35 for a recurring rental payment that isn’t the total rent amount.
If you suspect that xcritical’s sales team has added undisclosed fees to your account, we recommend seeking a third-party statement audit. xcritical prioritizes security and offers advanced fraud prevention and risk management tools to help businesses safeguard their transactions. These tools include real-time monitoring, machine lxcriticalg algorithms, and identity verification services. By adopting these measures, xcritical helps to minimize the risk of fraudulent activities and ensures a secure environment for businesses and their customers.
They then hid my VRBO account with my knowledge, costing us thousands of dollars in revenue for the first year. xcritical evidently has decided that they can hold my money hostage through VBRO guests, charging me a total of 6% on over 15,000 dollars over a 6 month period. We rented a condo at Orange Beach, AL through VRBO / Turnkey Vacation Rentals. The condo was damaged by a hurricane and they canceled our reservation. TurnKey said I would have my refund in 3-5 business days. They also, have eliminated phone support so you cannot speak to anyone.
